Where do you ship to?
We make our products in Sussex, England, and we ship to almost every country in the world.
How fast will my order be shipped?
We offer a rush service and a standard service to all countries.
- With our rush service
- If your order is placed before 12 noon GMT, your order will be made and shipped the same day
- If your order is placed after 12 noon GMT, your order will be made and shipped the next working day
- With our standard service we should have your order made and its way within 3 working days. Please be aware this time can increase during busy times such as in the lead up to Christmas - but when you review the shipping options at checkout, any delays we have will be reflected in time estimate you are given.
When you get to checkout, you will see the estimated number of days it will take (in total, inclusive of making and shipping time) for you to receive your order. While this is not a guarantee, it is correct 95% of the time.
How fast are the shipping services?
- For the United Kingdom, next working day
- For the United States & Canada, 2-3 working days. If you require a Saturday delivery, we can normally arrange this (additional carrier cost)
- For the rest of the world, 2 - 6 working days.
Do you offer free shipping?
- For international orders, we offer free shipping on orders above £300, on services up to £20
- For United Kingdom orders, we offer free shipping on orders above £200
Can I ship to a PO Box address?
FedEx and DHL can't ship to a PO box address, as they require a proof of delivery. As such, if you are shipping outside the UK, please don't set a PO box as your shipping address.
Will I have to pay import duty or tax?
No. We pay all import duty and tax automatically on your behalf, wherever you are in the world. Once you have placed your order with us, you will have nothing further to pay.
Do you offer returns?
Yes, we offer a 60 day return window on all items. You can either return your items for a refund, or for instant store credit. See our returns page for more information.