We offer 100 day returns on all items. This means that, within 100 days of your order being shipped, you can exchange or return the items in your order. The items must be in unworn, re-saleable condition.
All our exchanges are instant exchanges. This means that we ship your replacement items out to you before we have received the originals back. We place a hold on your card and ask that we receive the originals back within 28 days of the exchange being initiated.
- Please return just the items with storage bags - and without the presentation box. Your replacements will be sent to you without presentation box.
Please go here to initiate your exchange: returns.corneliajames.com
Please safely package the items including their presentation box and any other accessories such as storage bags. We can't offer a refund on items which are damaged.
Please go here to initiate your return: returns.corneliajames.com
We offer Royal Mail tracked return labels, which can be fixed to the outside of the package and then taken to your nearest post office. We charge a £6 handling fee for the return.
Please use any shipping service that is convenient. International Airmail is normally the most cost effective.
Returning from the EU, EFTA and Canada
If you are returning from a country in this region, please note we paid duty & tax on the outbound shipment which can't be recovered. Therefore, 20% is deducted from your refund value.