There is a 60 day return window on all items. This means that, within 60 days of your order being shipped, you can return the items in your order for a refund or store credit. The items must be in unworn, re-saleable condition and please ensure the presentation box and any other accessories such as storage bags are safely packed.
Please go here to complete your return: returns.corneliajames.com
Instant store credit
If you would like to exchange your items for anything else, choose instant store credit. This will be added to your account as soon as you click confirm return and you can use it to order any replacement items from our store. We offer a 15% bonus on this to cover any shipping costs. Please return your original items within 30 days and follow the return instructions.
Return for refund
If you would like to return your items for a refund, please follow the return instructions. Your refund will be issued when your items are received by us, and the refund will be made to your original payment method. Refunds are for the value of your order, minus shipping costs.
Return handling fees
If your return comprises two or more items and you are returning for a refund, we charge a 10% handling fee on the value of your return. If it is four or more items, we charge a 20% handling fee. Many of our gloves are made to measure, and this is to cover the cost of making any alterations needed so the items can be restocked.
If you are unsure which products to order, please do contact us. We strongly encourage you to book a video stylist appointment with us, where we can show you different styles and colours and help you narrow down your choice! Material swatches are also available to order, with shipping charges reimbursable as store credit.
Returning from the EU, EFTA and Canada
If you are returning from a country in this region, please note we paid duty & tax on the outbound shipment which can't be recovered. Therefore, 20% is deducted from your refund value.
Returning monogrammed items
Unfortunately we can't accept returns of monogrammed items. Please choose your sizing carefully and contact us if we can help in any way.
Return shipping labels
We offer return shipping labels at cost. Please complete your return and a link to purchase will be visible on your return confirmation page.