Frequently asked questions


How will my products arrive?

Most of our products arrive in our Cornelia James presentation box - ideal for gifts and safe keeping

Cornelia James Gift Box

 

How long will delivery take?

Most of our products are made to order - nevertheless we aim to ship every purchase within one business day

  • UK orders are sent on a next day basis by Royal Mail special delivery or courier service
  • All orders outside the UK are sent by registered airmail or courier service
    • Customers from within EU should allow 5 business days for standard delivery
    • Other overseas customers should allow 7 business days for standard delivery

All overseas customers can request accelerated delivery which is available by request at checkout

In any case please don’t hesitate to contact us in case of any concern

 

How do I know if my gloves are the right size?

All of our gloves should fit like a glove ought to fit.

Some of our materials used, such as cashmere and merino wool have natural elasticity and recovery and are therefore sold as one size - as are some of our products that contain other stretch materials such as cotton lycra

Nevertheless, special size requirements are always available on request - please contact us for guidance

Other gloves are sold in sizes - 6.5, 7, 7.5, 8

To ascertain your glove size pass a tape measure around the widest part of your hand, excluding the thumb, (normally over your knuckles) and the result, in inches, is your glove size

 

What is your returns policy?

We operate a no hassle returns policy. Simply get in touch with us, tell us your problem and we'll have it picked up from you and, if we can, repaired, or, if not, replaced with a new product, for no cost.

 

In which currency will my payment be taken?

Our website displays payment in several local currencies, but payment is taken in GBP and the exchange rate your card company provides may differ slightly from the listed price