My experience with Cornelia James could not be better. The Isabelle glove is gorgeous and feels very comfortable. Customer service was great. I had originally ordered a pair for my wedding, which arrived late and which I returned. Andrew made sure that I obtained a refund of customs fees owed, and also offered a credit for my losses in credit card foreign exchange fees. These are my first pair but definitately not my last.
These gloves are gorgeous. The feel, the design and service is amazing! I am very picky about quality and service and this company doing it right. I will always buy my gloves from Corneila James from now forward.
How long does it take you to make gloves?
Most of our gloves are made to order and we do our best to make them within two working days of receiving the order and then having them on their way to you. If there are likely to be any significant delays we will be sure to be in touch.
How long does shipping take?
For the UK, we post using Royal Mail Tracked 24, which is a next day service. For outside of the UK, we use FedEx & UPS, who ship to every country in the world within three working days. Please see the checkout for the shipping time for your specific country.
How are the gloves presented?
All our gloves come with a storage bag for safe keeping. All orders are delivered in our presentation box which is, like our gloves, built to last. For us, it's about the product, not the packaging, but when we designed our box we made sure it was beautiful and we chose the colour, 'light cockpit green' to symbolise a style that endures. If the gloves are a gift for somebody special, we'll be happy to include a handwritten note - just let us know in the order notes section during checkout.
What's your returns policy?
We offer no-hassle returns. Please see here for our policy.