We have a ‘no quibbles’ return and exchange policy.
If you wish to return or exchange something, please contact us first so that we can assist with the return, resolve any issues and advise on the best way to make the return.
Anything returned must be in its original, merchantable condition with labels and packaging intact.
Within the first 60 days of a Cornelia James purchase, customers can return the product for an exchange or a full refund. This means that you will have to pay for the cost of sending the item back but we will refund what you have paid to us as soon as we have received the returned item.
If you have any concerns at all about your purchase, please get in touch with us
Returning from the EU, Switzerland & Canada
Please note that if you are returning gloves from one of these regions, we are not able to refund the tax paid. This is because we pay duties and tax on your behalf and are unable to reclaim it from the customs department in you country. Please contact us to find out how much duties & tax was paid on your order.
Cornelia James Ltd
Hall Court Farm