We have a ‘no quibbles’ return policy.
If you wish to return something, please contact us first so that we can assist with the return, resolve any issues and advise on the best way to make the return.
Anything returned must be in its original, merchantable condition with labels and packaging intact.
Within the first 28 days of a Cornelia James purchase, customers can return the product for a full refund. This means that you will have to pay for the cost of sending the item back but we will refund what you have paid to us as soon as we have received the returned item. If customers wish to return a purchase after 29 days from the date of purchase, it may still be possible but it will be at our discretion.
If you have any concerns at all about your purchase, please get in touch with us
Cornelia James Ltd
Hall Court Farm